Return & Refund Policy

Zam Zam Jewellers Return and Refund Policy

1. Return Policy:

• Eligibility for Return:

  • Products can be returned within 7 days of purchase.
  • Items must be returned in their original condition, with unopened packaging.
  • Customized or engraved jewellery items are non-returnable.

• How to Return:

  • If you wish to return an item, please contact our customer support team at [insert email or phone number], and we will guide you through the return process.
  • Return shipping costs will be the responsibility of the customer.

2. Refund Policy:

• Refund Eligibility:

  • If your return is eligible, we will issue a refund.
  • Refunds will be processed back to the original payment method (credit card, debit card, bank transfer).
  • Shipping charges are non-refundable.

• Processing Time:

  • Refunds will be processed within 7-10 business days, depending on the payment method and processing times.

3. Damaged or Defective Items:

• If you receive a damaged or defective product, please contact us within 48 hours of receiving the item. We will either replace the item or issue a refund.
• In this case, return shipping costs will be covered by us.

4. Exchanges:

• Exchanges are only offered for damaged or defective items. We do not offer exchanges for non-defective products.