Shipping Policy

Zam Zam Jewellers Shipping Policy

Thank you for choosing Zam Zam Jewellers! We strive to provide you with the best shopping experience. This Shipping Policy outlines the terms and conditions regarding the shipment of your orders.

1. Shipping Locations:

We offer shipping within the UAE and select international locations. Please note that we do not ship to P.O. Boxes or restricted areas. For international shipping, please refer to our International Shipping section.

2. Processing Time:

  • Order Processing: All orders are processed within 1-3 business days (excluding weekends and holidays). Orders are subject to availability and payment verification.
  • Custom Orders: If your order includes customized or engraved items, please note that these may take additional time to process.

3. Shipping Methods:

  • Domestic Shipping (UAE): We offer standard shipping and express shipping options to all UAE locations. The shipping methods and rates will be displayed at checkout.
  • International Shipping: For international orders, shipping options and rates will vary depending on the destination. Delivery times for international shipments may take longer, and additional customs charges may apply (if applicable).

4. Shipping Fees:

  • Domestic Orders: Shipping charges are calculated based on the weight, size, and destination of your order. The shipping cost will be displayed at checkout before you confirm your order.
  • International Orders: Shipping fees for international orders will be calculated at checkout. Customs duties, taxes, or import fees may apply, and these are the responsibility of the customer.

5. Delivery Times:

  • Domestic Shipping (UAE):
    • Standard Shipping: 3-5 business days
    • Express Shipping: 1-2 business days
  • International Shipping: Delivery times for international shipments may vary depending on the destination. Estimated delivery times will be provided at checkout.

Please note that delivery times are estimates and may vary due to factors such as weather conditions, customs processing, or delays by the shipping carrier.

6. Order Tracking:

Once your order is shipped, you will receive a tracking number via email or SMS (if provided). You can track your order through the carrier’s website using the tracking number.

7. Shipping Restrictions:

  • We currently do not ship to P.O. Boxes or certain restricted areas.
  • Shipping restrictions may apply to certain products due to local laws or regulations. We will notify you if your order cannot be shipped due to these restrictions.

8. Delays and Issues with Delivery:

  • While we strive to meet the estimated delivery times, please note that delays may occur due to circumstances beyond our control, including but not limited to weather, customs processing, and shipping carrier issues.
  • If there are any issues or delays with your order, please contact our customer support team at zamzamjewellers@gmail.com or 03700768156, and we will assist you in resolving the matter.

9. Lost or Damaged Items:

  • Lost Items: If your order is lost during transit, please contact us immediately. We will work with the carrier to locate and resolve the issue.
  • Damaged Items: If you receive a damaged or defective item, please notify us within 48 hours of receiving your order. We will arrange for a replacement or refund based on our Return and Refund Policy.

10. Customs, Duties, and Taxes (for International Orders):

For international orders, the recipient may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost. Please check with your local customs office for more information.

11. Contact Us:

If you have any questions regarding shipping, please contact us at:

Email: zamzamjewellers@gmail.com
Phone: 03700768156
Address: MA Jinnah Road Main Madni Street Zakriya Villas Multan